Refund policy

FREE Returns

If you are not 100% satisfied with your purchase, you may return your order to our warehouse within 30 days of purchase for a full refund.

Need more time to decide? No problem. If more than 30 days have passed, you may still return your order within 60 days of purchase and receive a Pacific First Aid Account Credit equal to the original purchase price.

Under Pacific First Aid’s 60-day return policy, returned items must be sent back in their original packaging and in the same condition in which they were received.

If you are not satisfied with your purchase, you can begin the return process through My Account. Please note that return shipping charges are the responsibility of the sender.

Return With Pacific First Aid – It’s Easy

You may return your purchase within 60 days of the purchase date. Products must be returned in the condition in which they were received and in their original box and/or packaging.

Once your return is received and inspected by our team, usually within 72 hours of receipt, eligible refunds will be processed and credited to your original method of payment within 7 days.

For returns made after the initial 30-day refund period but within 60 days of purchase, a Pacific First Aid Account Credit will be issued in exchange for the returned product.

Please note that, depending on your credit card provider, it may take an additional 2–10 business days for the refund to appear on your account after the credit has been processed.

Uncollected Orders

If an order remains uncollected for one month, Pacific First Aid will send a reminder to the customer.

If the customer chooses to cancel the uncollected order and requests a refund, a 20% restocking fee will be deducted from the refund amount.

COVID-Related Products Are Final Sale

Due to safety and sanitary concerns, all COVID-19-related products are final sale.

Due to the nature of products such as masks and rapid tests, we cannot accept returns or exchanges on these items.

If you have any questions, please contact a member of our customer service team at info@pacificfirstaid.ca or 604-638-1228.