General FAQs

Pacific First Aid offers a wide range of first aid training courses, including CPR, Emergency First Aid, Standard First Aid, Child Care First Aid, Workplace First Aid, and Instructor Certification courses.

We are partnered with the Canadian Red Cross to provide up-to-date first aid certification.

We specialize in private group training sessions that can be conducted either at our facility or at your location.

Yes, we can create customized first aid kits to fit your specific needs.

Our training emphasizes practical skills to prepare you for any major or minor emergencies in your daily life.

Before registering for any courses, please ensure that you have read and understood the Pacific First Aid course enrollment policy.

Courses and Fees FAQs:

Course fees include the e-book/book, training materials, and instructor fees.

Course fees can be paid by credit card. If you don't have a credit card, you can pay in person when registering.

Participants who show up more than 25 minutes late will not be allowed into the course and will be considered a NO SHOW.

No, the full course fees will be charged to participants who do not show up on the course date (non-refundable).

All transfers/cancellations must be requested at least 5 business days before the course date for no charge. A $25 administrative fee will be charged for transfers/cancellations within 4 business days.

Yes, if you enroll within 8 business days of the course (excluding the course day), a $25 administrative fee will be charged.

If a course is canceled due to not meeting the minimum of 6 participants, you can choose to be transferred to the next course or receive a full refund.

Group Registration FAQs

At least 8 participants are required per group course at our office or on-site.

If the number of participants falls below the minimum of 8, the course fee for the minimum number will still be charged, unless canceled more than 7 days prior to the course start day.

Course roster reductions can be made for groups larger than the minimum number up to 3 days before the course start date without any cancellation penalty fees. Reductions made within 3 days will result in a charge of the full course fee, unless a doctor's note is provided.

Yes, a $250 deposit will be charged upon group enrollment. It will be non-refundable if the course is canceled within 7 days of the start date.

Refund and Return Policy FAQs

All refunds will be issued based on the original payment method

You can return your order within 30 days of purchase for a full refund. After 30 days, you can still return the order within 60 days for a Pacific First Aid Account Credit.

Yes, items listed within the COVID-19 category are final sale and cannot be returned or exchanged due to safety and sanitary concerns.

Contact and Information FAQs

You can contact our customer service team via email at or by phone at 604.638.1228

Our office address is 1170 Glen Drive, Vancouver BC V6A 3M6

Pacific First Aid is the sole owner of the personal information collected from this site. We will not sell, share, or rent this information to others.

Website Access and Use FAQs

All access to and use of the Pacific First Aid website is governed by the terms of use. By entering the website, you agree to be bound by these terms.

Access to certain areas and features of the website requires a login name and password issued by Pacific First Aid. Unauthorized access to other areas of the website is strictly prohibited.

Links to the Pacific First Aid website without express written permission are strictly prohibited. To request permission to link to the website, please email

All intellectual property contained on the website, including copyright, trademarks, and patents, are reserved. Submissions made through the website become the property of Pacific First Aid.

Disclaimer FAQs

The information provided on the website is for informational purposes only and may be subject to change without notice. Pacific First Aid strives to maintain accuracy, but errors may occur occasionally.

Pacific First Aid does not warrant that functions on the website will be uninterrupted or error-free, and it cannot guarantee that the website or server is free of viruses or harmful components.