Enrollment Policy - Pacific First Aid Training & CPR Courses

Before registering for any courses, please ensure that you have read and understood the Pacific First Aid course enrollment policy.

FIRST AID & INSTRUCTOR CERTIFICATION COURSES (CPR/ Emergency First Aid / Standard First Aid / Child Care / Workplace First Aid / Instructor Certification)

  • Course fees include: e-book/book, training material and instructor fees. Course fees are subject to change without notice.
  • Course fees are due upon registration, and can be paid by credit card. If participants do not have a credit card when registering online or by phone, participants must come in person to pay for the full course fee when they register.
  • Participants who show up more than 25 minutes late will not be allowed into the course and will be considered as a NO SHOW.
  • Full course fees will be charged to participants who do not show up on the course date (non refundable).
  • First Aid Instructor course enrolment must be made 8 business days prior to the course (not including the course day); otherwise, a $25 administrative fee will be charged.

COURSE TRANSFER / CANCELLATION POLICY

  • Transfers/Cancellations (Free of Charge): Requests must be made at least 5 business days prior to the course date (not including the course day).
  • Late Transfers/Cancellations: Requests made within 4 business days prior to the course date (not including the course day) will incur a $25 administrative fee.
  • No Transfers or Refunds: No transfers or refunds will be granted within 48 hours of the course date (not including the course day).
  • Illness on Course Day: If a participant is sick on the day of the course, a doctor’s note is required to reschedule or receive a refund.
  • First Aid Instructor Course Enrolment: Must be completed at least 8 business days prior to the course date. Enrolments made after this time will be subject to a $25 administrative fee.
  • First Aid Instructor Course Cancellations: Must be requested at least 10 business days prior to the course date for a full refund. No refunds will be issued after this period.
  • Course Confirmation & Minimum Enrollment: Courses require a minimum of 6 participants to run. If a course is cancelled due to low enrollment, participants may choose to transfer to the next available course or receive a full refund.

GROUP REGISTRATION POLICY

  • At least 8 participants are required per group course at our office or on-site.
  • If the number of participating students falls below the minimum number required per group, the course fee for the minimum number of 8 students will still be charged unless canceled more than 7 business days prior to the course start day.
  • Course roster reductions for groups larger than the minimum number of students can be made anytime up to 3 business days before the course start date without any cancellation penalty fees.
  • Course roster reductions made within 3 business days before the course start date, including sudden illness and no-shows, will result in a charge of the full course as cancellation penalty fees unless a doctor’s note is provided.
  • Students who arrive more than 25 minutes late will not be allowed course participation and are considered a no show.
  • Please note that a $250 deposit will be charged upon group enrollment. The deposit will be non-refundable if the course is canceled within less than 7 business days of the course start date.
  • Course cancellations within 7-14 business days of the course start date result in a $100 administration fee, which will be withheld from the $250 deposit.
  • This Group Enrollment Contract must be completed and received at least 1.5 weeks before the course start date.

REFUND POLICY

  • All refunds will be issued based on the original payment method.

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