Enrolment, Transfer, and Refund Policy
At Pacific First Aid, we’re committed to providing an inclusive, supportive, and professional learning environment. To help you feel confident and prepared before your course, please take a moment to review the key policies below.
These policies cover cancellations, transfers, group bookings, and attendance expectations. If you have any questions, we’re always happy to help — don’t hesitate to reach out.
Quick Navigation
General Enrolment
What’s included in the course fee?
Your course fee includes:
- All training materials (e-book or book)
- Instructor-led training
- Any required equipment or supplies
Course fees are subject to change without notice. Full payment is required at the time of registration. If you do not have a credit card, payment must be made in person.
What if I arrive late?
Participants who arrive more than 15 minutes late will not be allowed to join the class and will be considered a no-show.
What if I don’t show up?
No-shows are not eligible for a refund and will be charged the full course fee.
Are there special rules for Instructor-level courses?
Yes. Enrolment for First Aid Instructor courses must be completed at least 8 business days before the course start date.
Late registrations will be accepted with a $25 administration fee.
Late arrivals are considered a no-show.
Cancellations, Transfers & Refunds
Can I cancel or transfer to a different course date?
Yes, depending on how much notice you give us:
- 5 or more business days before the course: Free transfer or cancellation
- 4 business days before the course: Transfer or cancellation allowed with a $25 administration fee
- Less than 48 hours before the course: No transfer or refund available
If you are sick on the course day, a doctor's note is required in order to reschedule or receive a refund. No-shows are not refundable or transferrable.
Can Pacific First Aid cancel a course?
Courses require a minimum of 6 participants. If a course is cancelled due to low enrollment or other circumstances, participants will be offered either:
- A transfer to the next available course
- A full refund
How are refunds issued?
Refunds are processed using the original payment method.
Group Bookings
What is your group booking policy?
- A minimum of 8 participants is required
- $250 deposit is due at the time of booking
- This deposit is non-refundable if the course is cancelled within 7 business days
- If cancelled 7–14 business days before the course, a $100 administration fee will be withheld from the deposit
- Reducing group size (for groups larger than 8):
- No charge if done 3 or more business days in advance
- Reductions made within 3 business days will be charged in full unless a doctor’s note is provided
What if someone in the group is sick?
If a group participant is sick, we require a doctor's note in order to waive the cancellation penalty or reschedule the participant.
