Enrolment, Transfer, and Refund Policy
At Pacific First Aid, we’re committed to providing an inclusive, supportive, and professional learning environment. To help you feel confident and prepared before your course, please take a moment to review the key policies below.
These policies cover cancellations, transfers, group bookings, and attendance expectations. If you have any questions, we’re always happy to help don’t hesitate to reach out.
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General Enrolment
What’s included in the course fee?
Your course fee includes:
- All training materials (e-book or book)
- Instructor-led training
- Any required equipment or supplies
Course fees are subject to change without notice. Full payment is required at the time of registration. If you do not have a credit card, payment must be made in person or via e-transfer before the course.
What if I arrive late?
Participants who arrive more than 15 minutes late will not be able to join the class and will be considered a no-show. This is a non-negotiable Canadian Red Cross policy.
What if I don’t show up?
No-shows are not eligible for a refund and will be charged the full course fee.
Are there special rules for Instructor-level courses?
Yes. Enrolment for First Aid Instructor courses must be completed at least 8 business days before the course start date.
Late registrations will be accepted with a $25 administration fee.
Late arrivals are considered a no-show.
Please note that cancellations made less than 10 business days before the course start date will not be refunded or rescheduled.
Cancellations, Transfers & Refunds
Can I cancel or transfer to a different course date?
Yes, depending on how much notice you give us:
- 5 or more business days before the course*: Free transfer or cancellation
- 4 business days before the course: Transfer or cancellation allowed with a $25 administration fee
- Less than 48 hours before the course: No transfer or refund available
If you are sick on the course day, a doctor's note is required in order to reschedule or receive a refund. No-shows are not refundable or transferrable.
Special terms apply for Instructor level courses.
Can Pacific First Aid cancel a course?
Courses require a minimum of 6 participants. If a course is cancelled due to low enrollment or other circumstances, participants will be offered either:
- A transfer to the next available course
- A full refund
How are refunds issued?
Refunds are processed using the original payment method.
Group Bookings
What is your group booking policy?
- A minimum of 8 participants is required
- $250 deposit is due at the time of booking
- This deposit is non-refundable if the course is cancelled within 7 business days
- If cancelled 7–14 business days before the course, a $100 administration fee will be withheld from the deposit
- Reducing group size (for groups larger than 8):
- No charge if done 3 or more business days in advance
- Reductions made within 3 business days will be charged in full unless a doctor’s note is provided
What if someone in the group is sick?
If a group participant is sick, we require a doctor's note in order to waive the cancellation penalty or reschedule the participant.
